No more stressing over writing a procedure
Let us close the gap, and make it easy.
What do we offer? Shortcuts
1. Documents for immediate download - such as; procedures, audit report template, management review presentation and much more.
2. Online mini-courses - wish to sharpen your skills but don't have time?
We know. That is why we have created mini-courses that you can learn fast, from any place and any time.
3. Consulting - still have questions? Or you need someone to do internal audits? We are here to help.
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Your questions, answered
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Do you have any tips on how to write procedures?Absolutely (and plenty)! The two biggest tips I could give are: (1) Always work with your target audience, learn the process from them, and get their feedback on the procedure—it also helps to reducing resistances. If you want your work matter - then other people should matter to you - and their opinion, knowledge and experience should be taken in account. (2) Ask yourself - "what if something goes wrong in the process?" The materials arrive late, or the information from the customer is incomplete. This is one of the biggest mistakes in procedures - when things go wrong, the employee has no clue what to do. You are going to write it better - and include in the procedure, instructions what to do when something goes wrong.
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People don’t read my documentation, what can I do?How many time did you read a procedure? Hard to remember isn't it? Unless it is your job to write procedures - not likely that you read any. Why? Because most of the procedures written as a meaningless task. Even who wrote them did not believed in their value. Because they were not clear about the WHY. Why is this procedure required? Who will it serve? Does the procedure is really good enough to serve the people? But what if you need to write a procedure because of a standard requirement? Then ask - why does the standard requires it? What is the purpose? You must answer the WHY, to be able to do a meaningful work. Once you know they why, we have plenty ways for the HOW - here is one: One of the best ways to write a usable procedure is to Match the procedure format to the target audience. For example - write the procedure as a comics with pictures, so the workers will easily understand. Check out the "Effortless procedures" online course for more.
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What makes your procedures and documents different from others?We understand the WHY the procedure is required. We have experience from dozens of companies. Therefore, we offer real-life documents that were written for our customers and used by them. These are not theoretical documents, but include topics that are common among many companies, therefore, you get professional procedures that deal with real life issues. Plus, you have the "one question call" where you can ask questions regarding how to modify the document for your company needs, or just make sure you understand the document completely.
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Does procedures are mandatory by ISO 9001?ISO 9001 have has cancelled all mandatory procedures in its 2015 version. So, NO procedures are required by ISO 9001.
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Is it recommended writing procedures even if ISO 9001 does not require?YES. But not for all processes. An average company has hundreds and thousands of processes. For example - issuing a price quota is a process - even a short one - but still unique to your company. Receiving a customer order and process it - is another process. A company cannot, and SHOULD NOT document all the processes. Ask yourself - WHY documenting this process is needed? HOW is will help the people? WHAT added value the documentation provides? Keep in mind that processes are changing over time, and the company has no benefit from continuously updating procedures that no one reads. Writing a procedure is valuable only if the workers will use it.
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How can ISO 9001 help my company?ISO 9001 help companies fix their processes. I bet you have seen waste of time and even waste of materials in your workplace, which are the result of inefficient processes. If ISO 9001 implemented professionally, and not just as a certification on the wall – it can fix the inefficient processes and thus leave more profit at the bottom line.
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How long does it take to get ISO 9001 certified?Anything between a few days to a few months. The time depends on both the company size and its implementation speed. In some companies, people resist the changes ISO 9001 requires, so the implementation is slow. The best way is to involve all employees from the very beginning.
Who's idea was it?
Hi, I am Danielle Volski, founder of eazyISO.
My goal is to help non-quality professionals.
Because writing procedures, or improving processes are not solely quality manager tasks, and too often other professionals have to write a procedure, or participate in an audit, but don't know how to close the knowledge gap.
I know how lost one can feel, from my own experience, since quality management is my second career.
I have a bachelor's degree in math and computer science and I worked for 8 years in high-tech industry as programmer and team leader.
In 2008 I have studied quality management and certificate from ASQ (The American Society of Quality).
Now, with over 15 years of experience as a quality consultant, I want to help not just companies, but managers and employees that need the knowledge about quality.
Quality methods are the basis for understanding processes - why is a process not working well? How to improve? How to measure process performance?
Let us help you to close the gap.
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